AI Set to Redefine the Future of Customer Service

Artificial intelligence is no longer just a trend in customer service — it is becoming the backbone of modern support. As customers grow more demanding and loyalty becomes increasingly fragile, AI is stepping in to not only enhance but fundamentally transform how service is delivered. Generative AI, machine learning, and agentic AI are powering faster, more personalized, and more accurate interactions, helping businesses raise satisfaction scores and reduce churn. Mature adopters of AI in customer service are already reporting measurable gains, including a 17% boost in customer satisfaction.

Agentic AI Poised to Revolutionize the Future of Retail Banking

A new wave of artificial intelligence is set to transform retail banking, with agentic AI promising to radically reshape both back-office operations and customer experiences. Unlike traditional AI systems that react to user prompts, agentic AI agents can autonomously make decisions, take actions, and continuously learn, functioning more like virtual coworkers than simple tools.

Embedded Finance Modernizes Healthcare Payments and Strengthens Patient Loyalty

Healthcare continues to rely on outdated and fragmented payment systems, causing inefficiencies, opaque billing, and high administrative costs that frustrate both patients and providers. Embedded finance and FinTech innovation are now modernizing this ecosystem, integrating seamless payment solutions directly into care platforms to reduce friction, improve claims accuracy, and meet the expectations of younger, digitally native patients.

Banks and FinTechs Rethink Gen Z Strategies to Win Long-Term Loyalty

As Generation Z’s economic influence continues to rise, banks and digital-first financial platforms are racing to develop strategies that resonate with this increasingly powerful demographic. With Gen Z expected to control $12 trillion in purchasing power within five years and already representing 40% of global consumers, capturing their loyalty has become a top priority across the financial services sector.

House Committee Advances Bills to Redefine Banking Rules and Ease IPO Pathways

A series of newly advanced bills in the U.S. House of Representatives signal a potential turning point in banking regulation and public market access, with proposals aimed at tailoring oversight based on risk and easing the way for companies—particularly emerging and tech-driven firms—to go public.

QR Code Logins Signal a Shift Toward Mobile-First Security in B2B Finance

In an era where corporate finance teams juggle complex workflows and strict compliance demands, secure and seamless access to digital platforms is more critical than ever. Now, a tool borrowed from consumer tech — the QR code — is quietly transforming business-to-business (B2B) authentication.

California Consent Order Signals State-Level Shift in BaaS Oversight

A recent enforcement action issued by a state regulator could mark a pivotal moment in how banking-as-a-service (BaaS) models are monitored and governed. The California Department of Financial Protection and Innovation (DFPI) has released a consent order requiring a regional bank to address deficiencies in its anti-money laundering (AML) and Bank Secrecy Act (BSA) compliance — an action that may signal growing state interest in directly regulating financial infrastructure supporting FinTech partnerships.

AI Moves From Optional to Essential in the Modern CFO’s Toolkit

Artificial intelligence is no longer just a buzzword in finance — it’s quickly becoming a nonnegotiable component of modern financial strategy. For CFOs, AI has shifted from a “nice-to-have” to a “must-have” virtually overnight, reshaping everything from treasury operations and cash forecasting to risk management and payments.

‘Automate Away the Ordinary’: How CFOs Are Redesigning Finance with Technology

In a business climate defined by economic uncertainty, rising expectations, and digital acceleration, CFOs are rethinking how finance teams work — and how they grow — without simply adding headcount. The solution? Automating away routine tasks to unlock strategic potential.

Are Stablecoins a Threat or an Opportunity for Banks? It Depends on How They Adapt

As the financial world continues its rapid shift toward digitization, banks find themselves at a crossroads—facing both disruption and opportunity from the rise of stablecoins.

Ethical Hackers Are Shaping the Future of Bank Security

Banks once built their security the way they built vaults—fortified, enclosed, and designed to keep threats on the outside. But in a world of cloud-native systems, open banking APIs, and embedded financial services, that perimeter has all but vanished.

AI in Financial Services: Revolutionizing Compliance, Payments, and Personalization

As artificial intelligence (AI) continues to redefine industries, the financial sector is seeing profound transformations.

Banks Push for Composable Tech to Match Speed of Modern Business

As the pace of business accelerates and digital-native customers expect near-instant financial services, banks are under pressure to reimagine their technology infrastructure.

Credit Unions and FinTechs Forge Stronger Ties Through Personalization

In the past, FinTechs and traditional financial institutions, particularly credit unions, found themselves competing for the same customers.

Expanding Loyalty Rewards: Debit Cards Step into the Rewards Market

For years, debit card users have largely missed out on the benefits of rewards programs, which have traditionally been reserved for credit card holders.

White-Label Partnerships Gain Traction in B2B Payment Monetization

As businesses seek more efficient ways to integrate payments into their operations, white-label partnerships are emerging as a preferred strategy for B2B software providers, banks, and fintech firms looking to drive payment monetization.

Will Regulatory Freezes Drive More FinTechs to Become Neobanks?

As regulatory scrutiny on bank-FinTech partnerships intensifies, a growing number of FinTech companies may be reconsidering their reliance on traditional banking-as-a-service (BaaS) models.

How Back-Office Automation is Reshaping Business Operations

In today’s fast-paced business environment, manual back-office management is no longer sustainable, especially as organizations grow and scale.

Embedded Lending: A Game Changer for SMBs in the Evolving Financial Ecosystem

The rise of embedded lending is revolutionizing how small and medium-sized businesses (SMBs) access financing, placing them at the center of a rapidly evolving financial landscape.

FinTech Automation's DeFi Exchange Partners with Austin Capital Trust to Enable Cryptocurrencies Clearing, Settlement, and Custody

FinTech Automation, LLC (FTA) announces the launch of its DeFi Exchange clearing & settlement service (DEX Clearing) in partnership with Austin Capital Trust Company, LLC (Austin Capital). Using FTA's UniFi CORE system, Austin Capital will provide custody and agent services to DEX Clearing.

FinTech Automation’s EZForm Launches Digital Account Opening Solution for Banks and Credit Unions

DALLAS, TEXAS – January 1, 2025 /PRNewswire/ -- FinTech Automation (FTA) is excited to unveil its EZForm Digital Account Opening (DAO) solution, an innovative tool designed to streamline and simplify the account opening process for banks and credit unions.

FinTech Automation’s ModernRails Payment Network Obtains FedLine Direct® Access

DALLAS, TEXAS – December 16, 2024 /PRNewswire/ -- FinTech Automation’s payments network, ModernRails, now utilizes the FedLine Direct Solution to offer banks, credit unions, and other financial institutions an affordable and efficient way to connect to the Federal Reserve’s payment settlement network.

AI Helps U.S. Treasury Recover $1 Billion in Fraud Detection for 2024

The U.S. Treasury Department has harnessed the power of artificial intelligence (AI) to detect and recover over $1 billion in fraud during fiscal year 2024, nearly tripling the amount recovered the previous year.

FinTech Automation Supports the FedNow® Service, Advancing U.S. Payment System

DALLAS, July 16, 2024-FinTech Automation (FTA), announced today it is now supporting live transactions on the Federal Reserve's instant payment rail, the FedNow Service. FinTech Automation joins a lineup of service providers facilitating transaction activity for financial institutions on the service.

How Can Workflow Automation Revolutionize Banking Operations?

Fintech and digital banking solutions have demonstrated the transformative power of automation in the banking industry. Use cases such as new account opening, KYC operations, customer onboarding, loan processing, fraud mitigation, and compliance management highlight the effectiveness of automation in improving efficiency and customer experience. With numerous successful examples, banking automation has become a game-changer in the financial services industry. 

How to Enhance Digital Experience in Fintech?

Digital Experience, encompassing both User Interface (UI) design and User Experience (UX), focuses on how users engage with digital products or services. While UI design concentrates on visual aesthetics and layout, UX design delves into the holistic user journey, encompassing ease of use, efficiency, and overall satisfaction.

Driving Digital Transformation: Consulting for Fintech

One of the key advantages of consulting services is their ability to address the unique challenges and requirements of each fintech organization. The focus is on optimizing existing infrastructure, migrating to the cloud, or integrating new technologies, ensuring that solutions are not only effective but also scalable and future-proof.

FinTech Automation Joins the FedNow® Service to Propel U.S. Payment Systems Forward

FinTech Automation announced it is now live on the Federal Reserve’s new instant payment rail, the FedNow Service. This pivotal collaboration marks a significant milestone, empowering FinTech Automation with unprecedented speed, efficiency, and accessibility in processing instant payments.

Building the Blueprint for a New Age Enterprise Architecture in Banking

As the banking sector undergoes rapid digital transformation, financial institutions of all sizes face the imperative to overhaul their digital infrastructure—the backbone of their digital initiatives—known as enterprise architecture. But what does a modern enterprise architecture entail? Experts from Cedar Management Consulting outline the fundamental components that demand attention.

What Are Fintech Consulting Services?

Fintech Consulting Services encompass a wide range of advisory roles aimed at assisting financial institutions, startups, and businesses in leveraging technology to optimize their operations. These services extend beyond mere technological implementation; they involve a strategic approach to aligning technology solutions with business objectives, compliance requirements, and industry standards. Fintech consultants serve as trusted advisors, offering insights, recommendations, and practical assistance to navigate the ever-evolving Fintech landscape.

Benefits of Custom Software Development: Streamlining Your Business Needs

Custom software development offers tailor-made solutions to meet specific business requirements while providing a competitive edge in the market.